...and I get a little more peeved at HP. Keyboard died on my laptop a day or so ago.
Wonderful hardware, honest. But geezus... they have some really arbitrary choices for what is user-servicable and what isn't. Having to ship a laptop off to get the screen replaced? I can understand that.
Having to ship a laptop off to replace the keyboard? The hell?
It's costing them a fortune to ship me a FedEx next-day-air box, and ship it back the same way when it's repaired. And the repair? They provide the complete manual on-line that shows how to do it. It takes less than five minutes.
I'm gonna have to say that despite how nice the laptop itself is, I'm not going to buy HP or Compaq ever again until they correct their repair policy and allow users to do very minor component replacements themselves. Asking for the broken part back or making the user pay for the part, I can understand. But they don't even allow their authorized service centers to stock any replacement notebook parts. It ALL has to get shipped back to HP/Compaq for service, in or out of warrenty, unless they deem the part as user-servicable. And they consider the hard drive user-servicable, but it takes the same exact number of screws (2, remove a panel, 4 more), and unplugging a delicate cable, that the keyboard does.
It just... makes no sense, at all. =-.-=
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